In order to ensure you receive your goods in a timely and cost effective manner, we work with a number of partners to offer you flexibility and the best value. Our packing and dispatching is Monday – Friday 8:30am – 4:00pm. Please note we are closed over Bank Holidays, orders will be dispatched once the office reopens.
If you find that the items you have ordered are unsuitable for your needs then you may return them within 3 days of receiving the goods. Please contact Customer Services on 0191 389 8641 with details of why the product is unsuitable.
if your goods were ordered online. Please note that carriage charges are non-refundable.
We will refund/exchange you on receipt of the unwanted goods, any opened or used goods will be refused a refund or exchange