How we deliver

In order to ensure you receive your goods in a timely and cost effective manner, we work with a number of partners to offer you flexibility and the best value. Our packing and dispatching is Monday – Friday 8:30am – 4:00pm.

Please note we are closed over Bank Holidays, orders will be dispatched once the office reopens.

UK Deliveries (including England, Wales, Scotland and the Isle of Wight but excluding Northern Ireland, Scottish Highlands and Islands, Channel Islands and the Isle of Man) UK Mainland Super Saver Delivery on orders over £60 – FREE.

Our basic service which we use for all UK deliveries, (which does not include the Scottish Highlands and Islands, Channel Islands, Isle of Wight or Northern Ireland.) The price is FREE! It takes 2-3 working days from dispatch. Dispatch time is usually 2-5 working days, particularly during busy periods such as Christmas, Easter and Bank Holidays. Parcels will be delivered Monday – Friday.


UK Mainland Standard (Including England, Wales and Scotland but excluding Northern Ireland, Channel Islands (Jersey & Guernsey) and Isle of Man) – £2.99. 

It takes 2/3 days from dispatch and includes on-line tracking at www.dpd.co.uk/tracking as well as the predict message service. Dispatch usually takes 2-5 days. Parcels will be delivered Monday-Friday.

UK Mainland Next Day (Including England, Wales and Scotland but excluding Northern Island, Channel Islands (Jersey & Guernsey) and Isle of Man) – £6.95

Only available in the UK. This does not include the Scottish Highlands and Islands, Northern Ireland, Isle of Wight or Channel Islands. Orders must be placed by 12pm the day before delivery.

UK Mainland Weekend Delivery (Including England, Wales and Scotland but excluding Northern Island, Channel Islands (Jersey & Guernsey) and Isle of Man) – £12.95

Offshore (Northern Ireland, Channel Islands, Scottish Highlands and Islands, Isle of Man) – £7.95


Republic of Ireland – £10.95

Where we deliver

  • UK
  • Northern Ireland
  • Scottish Highlands and Islands
  • Republic of Ireland
  • Channel Islands
  • Isle of Wight

Returns

If you find that the items you have ordered are unsuitable for your needs then you may return them within 3 days of receiving the goods. Please contact Customer Services on 0191 389 8641 with details of why the product is unsuitable. If your goods were ordered online.

Please note that carriage charges are non-refundable. We will refund/exchange you on receipt of the unwanted goods, any opened or used goods will be refused a refund or exchange

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